Privacy Policy
Your privacy is important to us at CRCL. This Privacy Policy explains how we collect, use, and protect the information you provide to us, specifically regarding our website and the services we provide involving third-party platforms (such as Meta, Facebook, and WhatsApp).
Information We Collect
- Personal Information: When you fill out forms on our website, we collect information such as your Name, Email Address, and any details provided in your message.
- Advertising Platform Data: If you engage our services for Media Buying or Digital Sales Strategy, we may request access to your advertising accounts (e.g., Meta Ads Manager). We only access data strictly necessary to manage your campaigns, such as ad performance metrics, budgets, and creative assets.
- WhatsApp Business Data: If we manage your WhatsApp Business integration, we may collect and process data related to your account, including phone numbers, message templates, delivery metrics, and conversation logs necessary to execute your communication strategy.
How We Use Your Information
We use the information collected for the following purposes:
- To respond to your inquiries and provide customer support.
- To deliver the services outlined in our contracts (e.g., setting up ad campaigns or managing WhatsApp communication flows).
- To improve our internal processes and service offerings.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners for the purposes outlined above.
Data Retention and Deletion (User Rights)
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Requesting Data Deletion: Per Meta Platform Terms and general privacy standards, you have the right to request that we delete your data. To request the deletion of your personal data or the removal of our access to your platforms (including Facebook Ads or WhatsApp Business), please contact us at hello@crcl.agency. We will process your request and confirm deletion within a reasonable timeframe.
Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at hello@crcl.agency.